Question 1

How quickly will I receive a response?

Accepted Answer

Our team typically responds to all inquiries within 24 business hours. For urgent technical support, Pro and Enterprise customers can expect a response within 2-4 hours.

Question 2

Do you offer custom enterprise solutions?

Accepted Answer

Yes, we provide custom enterprise plans tailored to your specific needs, including custom integrations, dedicated support, and specialized security requirements.

Question 3

What are your support hours?

Accepted Answer

Our standard support hours are Monday through Friday, 9:00 AM to 6:00 PM PST. Live chat is available 24/7 for Pro and Enterprise plan subscribers.

Question 4

Can I schedule a live product demo?

Accepted Answer

Absolutely! You can reach out through our contact form, and our sales team will be happy to schedule a personalized demo at your convenience.

Question 5

How do I reset my password?

Accepted Answer

You can reset your password by clicking the "Forgot Password" link on the login page. We will send you an email with instructions to create a new password.

Question 6

Where can I find my invoices?

Accepted Answer

Invoices are available in your account settings under the "Billing" tab. You can download them as PDF files for your records.

Question 7

How do I cancel my subscription?

Accepted Answer

You can cancel your subscription at any time from the "Billing" section of your account settings. Your access will continue until the end of your current billing period.

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